Reviews

Excellent
Mill Creek Heating
4.8
Based on 565 reviews
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Julie Balestreri
Response from the owner:Thank you for the review.
Lester Mcmyne
Customer service is amazing and very friendly. Justin was awesome in giving us all options and estimates for replacing our furnace/ac unit. Very prompt in scheduling the work. Techs were very knowledgeable, thorough and quick.
We have used Mill Creek Heating for years and will continue to.
Donna Davis
Wes came out & serviced our furnace and ac unit. He called ahead to let us know he was on his way & arrived when he said he would. He was very personable, knowledgeable and took his time to explain what he was going to do. His communication was excellent on every aspect of this service call.
We enjoyed meeting him and feel like Mill Creek is a caring, competent company!
DDavis
Nik Hanson
Detailed attention. Nice presentation of findings and appropriate follow up plans. Great experience.
Mark Godfrey
My heat pump was not working properly this morning and they were able to come and fix it by early afternoon. The technician was very professional and efficient. They are a great company.
Response from the owner:Thank you for the review Mark. We are happy your heat pump was fixed and back up and working for you. Wes is a wonderful technician. 🙂
Scot Thomas
On time. Technician was pleasant and knowledgeable. Very respectful. Answered any questions I had. Great experience! *****
Response from the owner:Thank you for the review Scot. 🙂
Tom Dunlap
Response from the owner:Thank you for the 5 starts Tom!
Bobbie Alexander
As Always, Mill Creek Heating and Their Staff are Number One for Customer Service, and any other Services that are required. Service Tech was prompt, courteous, and was great with answering any questions. Love that shoe booties are worn inside. Thank You Very Much!
Response from the owner:Thank you for the review Bobbie.
Kitrena Walton
They were on time and the technician was very nice and got our furnace done quickly.
Response from the owner:Thank you for the review Kitrena!
Roberta Lincoln
All your techs and office staff have been so pleasant and easy to work with. They tell us when/if they find safety concerns… and offer solutions. We love working with Mill Creek Heating/Air Conditioning!
Response from the owner:Thank you for the review Roberta!
Bruce Johnson
Our technician Daniel was professional, prompt and courteous, treated our home with respect (wore shoe covers and careful with equipment). We will recommend to others, their quality products and workmanship.
Response from the owner:Thank you for the review Bruce. Daniel is a wonderful technician! 🙂
Karen Grisham
Arlen came do do my regular maintenance and fix my ‘no heat’ problem. He found the culprit and had the part with him so I could warm up right away! Price was fair and there was no charge for the checkup on the maintenance plan. I would highly recommend Mill Creek Heating , especially the maintenance plan ( I have older equipment so it’s invaluable!)
Response from the owner:Thank you for the 5 star review Karen.
Denny Wyza
Jim Valyou
Very pleasant to work with and very efficient.
Response from the owner:Thank you for the review Jim.
david crowe
Mandi in the office is very helpful and polite. Service was great Thank you
Response from the owner:Thank you for the review David, Mandi is wonderful.
Mark Chilton
Mill Creek has keep my heating and cooling equipment in top condition for years. I highly recommend their bi-yearly tune up program, the Cozy Club.
Response from the owner:Thank you for trusting us with all of your HVAC needs Mark.
Judy Baszniak
Response from the owner:Thank you for the 5 stars Judy.
Dixie Dutch
Scott performed the needed service of our air conditioning unit in a professional manner. He called us to indicate he was in his way to our house. He arrived shortly thereafter. He was very competent and knew what needed to be done. He replaced our furnace filter and he also did other required tests of the HVAC system. I really appreciate his expertise. I highly recommend Scott.
Response from the owner:Thank you for the review Dixie. Scott is a wonderful technician and we are so glad to have him on our team. 🙂
Peggy Foster
Daniel was very polite, thorough and explained things well. The only thing I would like is an itemized statement showing the cost of each item rather than just a total. I should have asked for it but didn’t. Thank you.
Response from the owner:Thank you for the review Peggy. Daniel is a wonderful technician. Please check your email as an itemized invoices was sent to you. 🙂
Robyn Pekarek
Great service on our system and infirmities feedback about how to keep it running smooth
Response from the owner:Thank you for the review Robyn!
Kendra Kimbirauskas
Response from the owner:Thank you for the review Kendra!
Larry Hubble
Response from the owner:Thank you for the 5 stars Larry.
Marc Norton
Brian did an amazing job! He was able to fix the problem. He was friendly and knowledgeable!
Response from the owner:Thank you for the review Marc!
lisa janz
They were prompt and very professional and were happy to answer all my questions.
Response from the owner:Thank you for the review Lisa!
Susan Schechter
Tim, our technician, was able to diagnose the issue with our heat pump effectively and provided a comprehensive explanation of the problem we are having, as well as a reasonable estimate for repairs. We've been very satisfied with the prompt, friendly, and timely service we've received from Mill Creek for years.
Response from the owner:Thank you for the review Susan! Tim is a wonderful technician! 🙂
spk
very thorough and professional
Response from the owner:Thank you for the review SPK!
Charles Petit
Michael has been great for us over the past few years troubleshooting and servicing our geothermal unit. Highly recommended
Response from the owner:Thank you for the review Charles! Michael is a wonderful technician and we are very thankful for him!
Ang ela
Excellent service and explained how to clean the air conditioner in the summer time.
Response from the owner:Thank you for the review Angela!
tonya rapp
Response from the owner:Thank you for the 5 stars Tonya!
saul lincer
Good people, great service.
Response from the owner:Thank you for the review Saul!
Debbie Knupp
Response from the owner:Thank you for the 5 stars Debbie!
Annie Potter
Polite and professional. In and out of there in no time.
Response from the owner:Thank you for the 5 star review Annie!
Lj Lougee
Response from the owner:Thank you for the 5 stars LJ!
Barbara Berry
I’ve always experienced efficient and honest service from Mill Creek Heating
Response from the owner:Thank you for the 5 star review Barbara. We look forward to working with you in the future.
james ely
All very professional. Called before arrival
Arrived on time. Easy to work with.
Response from the owner:Thank you for the 5 star review James!
Ashley Bender
Andy came out to do service/maintenance on our heat pump and furnace. He was quick and did a great job and answered questions.
Response from the owner:Thank you for the 5 star review Ashley. Andy is a wonderful technician.
Nick Bild
Mill Creek comes out twice a year to inspect and maintain my HVAC system. They are knowledgeable, friendly and professional. Their service techs are very personable and know what they are doing. Great company!
Response from the owner:Thank you very much for the review. We look forward to the future with you and your hvac needs!
Ethan Wilson
Response from the owner:Thank you for the 5 star review Ethan!
Greg Howard
We recently had Mill Creek Heating inspect and upgrade our HVAC system. We’ve already noticed the significant air quality improvements.
All the employees were very helpful and professional.
Response from the owner:Thank you for the 5 star review Greg! We are happy to hear that everything is working great! 🙂
Tom Davalos
Zach Holt was very thorough in his presentation. He made sure we understood the type of system we had and our best options to get everything up and running.
Response from the owner:Thank you for the 5 star review Tom. We're so glad to hear that Zach did an outstanding job for you.
Kelly Mix
We've used Mill Creek Heating for more than a decade to service our HVAC system. They have always provided outstanding service.
So, in January 2025 when we needed to replace our 28 year old system, it was a no brainer for us to go with Mill Creek Heating. True to form, they completed the work on the schedule promised and at the quoted price. Their staff, including the technicians that worked hard to keep the old system going, to the comfort specialist who prepared our quote, the office staff, and installers...are all polite, professional, and just plain easy to work with.
Response from the owner:Thank you so much for the 5 star review, Kelly! We’re thrilled to hear that your new furnace is working well. We truly appreciate your trust in our services and look forward to working with you again in the future!
Melissa Johnstone
We had new duct work put in our home. The team at Mill Creek were professional, kind, and answered all our questions. Thank you so much and Great job!
Response from the owner:Thank you for the 5 star review Melissa.
Erica Puopolo
Our maintenance technician was friendly and knowledgeable, he was thorough with our HVAC equipment and we felt good about the service overall. We will continue using them in the future. However, the technician wore his shoes in the house without asking (and came in without knocking multiple times which I’ve never had a service professional do) and tracked dirt into our guest bedroom and in our nursery (on our white rug!!). Please where booties or take off shoes in people’s homes.

Edit: Mill Creek called me and made it right, and I have since used them for other services - including when our furnace went out, and I have had nothing but positive experiences!
Response from the owner:Thank you for the wonderful review Erica, we really appreciate it! We strive daily to always be improving but unfortunately sometimes our technicians get distracted. We have talked to our technician and reminded him to ALWAYS wear his shoe covers while in customers homes. We will be reaching out to you directly to talk about this more in detail.
Doug Johnson
Response from the owner:Thank you for the 5 stars Doug.
Shirley Toy
My neighbor referred me to Mill Creek Heating after he had his heat pump replaced and I decided to have our aging system replaced. Zach was very informative and knowledgeable and helped me choose the best system for our residence. The two young men that did the installation were great and finished the job perfectly. They also showed me an obvious flaw in our previous system where the air intake was loose and hanging a couple of inches below where it should have been flush to the bottom of the house! We will continue to use them for heating and cooling needs in the future!
Response from the owner:Thank you for the 5 star review Shirley. We are happy to hear Zach and the retro team did such a wonderful job. We look forward to assisting you in your hvac needs in the future.
grant ort
from breakdown to replacement was only 5 days mill creek did a great job city didn't show for there app maybe next week but mill creek heating is a great company
Response from the owner:Thank you for the 5 star review Grant.
Steve Zsiros
We called the Mill Creek Heating to give us an estimate of replacing our 30 yrs old furnace & A/C system.Justin came to our home,he explaned to me several different options of the system they offered.He was not pushy at all,polite,friendly true gentleman.When my wife and I choosed the right,affordable offer,we called the company again.The 3 men crew came on time,the started working on the system at 9.20 AM.By the time at 3.10 PM the furnace was running,as well as the A/C was tested.What a feeling was for us after 34 days without heating! Awesome job guys! Thank you!
Response from the owner:Thank you for the review Steve. We are so glad you and your wife have heat again. We are glad everything went smoothly and we appreciate the picture of Justin!
Cindee M
I had my Lennox furnace tuned up & a small part needed repaired. Glad I did this before the cold weather hits! I would use this company again.
Response from the owner:Thank you for the review Cindee. We are glad your furnace is working and keeping you warm.
rationalthought
Terrible people Rude. Spoke for 20 minute with a person who was going to order a part under warranty. Never did. Denied they spoke with me. Wanted to scam me out of a 120 dollar diagnostic even though I had the part number and had other tech out who diagnosed the problem.
Response from the owner:Hello Rationalthought, We are sorry you had a bad experience with our company, we spoke to all of our office staff and unfortunately could not find out who you spoke to the first time. We also do not order parts off of another companies diagnostic, we make sure we are repairing the correct parts and to do that we have a diagnostic fee and then the repair. Thank you for the feedback and good luck with the repair!
Carla Mereduth
Justin gave us several options to chose from and listened to what we needed because this was a rental. Equipment was installed very professionally.
Response from the owner:Thank you for the 5 star review Carla. Justin is a wonderful comfort specialist.
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Gas Furnace Maintenance in Keizer, OR 97303

“Very detailed check items 2 or 3 times made sure running efficient. Your team is outstanding. Friendly and detailed. Thank you all. For quality services and maintenance”
- Bob O.

Air Conditioning Maintenance in Keizer, OR 97303

“We have been with Mill Creek Heating since moving to Keizer 7 years ago. The technicians have always been on time, polite, efficient and ready to answer any questions that are asked. We have never had any negative issues with their service and highly recommend them to anyone seeking dependable service.”

- Charles C.

Gas Furnace Repair in Salem, OR 97301

“Able to get a quick appointment set. Service person was prompt, very friendly and went out of his way to find a replacement part.”

- Les M.

Maintenance Maintenance in Salem, OR 97302

“Technician Daniel was courteous, professional, considerate of our home (shoe covers) cleaned and returned work to best condition. We would strongly recommend for your HVAC wants and needs.”

- Bruce J.
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